LoFare Airlines

Frequently Asked Questions (14)

• Where is the link for my software download?
• Go to the "My Library" link near the top right of the page. When you are logged in you will be able to access links for all the materials you have requested from this site.
• I'm installing software from the strategy dynamics site and my computer came up with a warning saying do you want to run this program – is this OK?
• Yes, this is your operating systems or security software looking after the safety of your machine. Click yes and then follow the install wizard’s instructions to warn about installation.
• My computer tells me I need to install the .Net Framework - what is this?
• This message will appear if the software requires it and it is not installed on your PC. It is an extension to the operating system provided by Microsoft and can be safely installed.
• I have installed the software but how do I start the program?
• Go to start programs and look for the strategy dynamics folder. You should see your microworld listed. Double click and your microworld should open.
• The Microworld did not install properly. What should I do?
• Try uninstalling and re-installing using the setup wizard again. To uninstall go to your control panel. Click on programs and features / Add or Remove Programs. Follow the instructions to uninstall the microworld program.
• I get a runtime error when I start the software. What's wrong?
• It sounds like not all the components required are installed properly. Check you have sufficient rights on your PC to install software: if your PC is supplied by you employer then it is possible that full installation was prevented by company policy. You will need to ask your internal IT department for help.
• The installation wizard would not run - I get an error message saying it is "not a valid Win32 application". What should I do?
• It may be that the download did not fully complete: try downloading again to your PC and have another go.
• How is the demo software limited?
• Typically the software is limited so that it runs for a very short part of the full period of the game. Demos are intended to show the range of information available and that they work with your hardware. If you need to evaluate in more depth for a course or event you are running we can supply a no obligation short term guest licence and an inspection copy of the documentation - complete our request form here
• How can I evaluate the software fully for a course or event I am running?
• we can supply a no obligation short term guest licence and an inspection copy of the documentation - complete our request form here
• How can I upgrade my demo to a full copy of the software?
• Single user licences are available from our online store - purchase a licence and follow the instructions provided. There is no need to re-install the software.
• I bought a licence but I have not received my unlock code yet.
• Microworld licence codes are created back at our office: during UK business hours we to aim to send these out within an hour or purchase but it can be longer in the evening and at weekends.
• Where can I find training materials and ideas on how to use microworlds with a class?
• Information about each product and the materials available are on the products pages - use the "Products" drop down menu at the top of webpages to locate the item you are interested in.
  
  If you are registered as a teacher on this site then some additional materials are revealed on the pages when you are logged in - for example sample games or student papers.
• If I purchase a licence do I need to download again?
• No. If you have downloaded the demo the unlock key will unlock the full features - no additional download necessary.
• Do the Microworlds run on a Mac computer?
• We regret we do not have a MAC version. we have been told that they work in a Windows emulator but we are not able to offer support for Mac