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Professional Services Microworld
This stand-alone simulation focuses on the special strategic challenges of a
professional services organisation. In the process, participants gain valuable
insight into important issues common to many business situations, such as:
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driving growth in staff resources through several seniority levels, balancing
recruitment, promotion and attrition,
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matching growth in customers/clients to the firm’s capacity to serve them,
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managing the growth of critical intangible resources, such as ‘knowledge’,
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steering strategy when key drivers of performance include some intangible,
invisible and hard-to-manage issues, such as reputation and morale.
Introduces and demonstrates important dynamic concepts by means of a PC based
simulation, available with full teaching materials.
Recommended for use in - general management, strategy, systems
thinking, service operations courses or workshops. Also used in legal MBA
courses and workshops in professional service firms.
Demonstrates - how the power of the 'dynamic resource-system
view' helps in understanding and managing growth and decay of strategic
resources, and how resources combine together to determine long-term
performance. Managed well, this strategic architecture can grow and thrive.
Managed badly, it will lurch from crisis to crisis, and ultimately into
failure.
Features – pre-set challenges are included with the game – or
create your own challenges for your courses. The Professional Services
Microworld allows you to tackle issues from several different starting
situations, such as rapid growth, turn-round and maturity. You can choose to
pursue a variety of performance goals, such as building the firm’s clients or
staff, extending the firm’s knowledge-base, or growing the firm’s wealth to
share with your colleagues.
This is a medium scale simulation, that may be supported by a popular Harvard
case study on McKinsey & Co, but also usable with a variety of cases on
professional service organisations.
For trainers and academics: A full teachers pack is available
including user’s guide, management challenges and slide handouts. A fully
annotated slide set is provided along with suggested teaching schedules,
teaching plan, instructions on using the simulation, background information and
references.
Click here for more specific information and suggested
teaching schedules.
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