If you need additional help please contact us (online form).
Is shopping on this site safe?
Yes. Transactions on the shop are dealt with securely. All payments are dealt with through
Stripe and we do
not have access to your card details.
What currencies can I pay in?
We can accept payment in Sterling, US Dollars and Euro. If paying in Dollars of Euro exchange rates are
calculated at 2% above mid-market rate. Unless your card is in Dollars or Euro we reccommend that you
pay in British Pounds otherwise you may have further conversion charges applied to your payment.
How long does delivery take?
The vast majority of sales are delivered electronically so minimal delays occur. Registration is necessary for some
software products and we try and deal with these quickly but our office hours are 9-5 UK time so if you purchase
out of these hours it can take a little longer: we aim to provide codes within one business day.
VAT for UK customers
The UK VAT rate on electronic materials, software, eBooks (PDFs) is 20%, and this will be added
at checkout if you are in the UK
VAT for EU customers not in the UK
We are required by law to collect VAT on orders for electronic goods, including PDF books, delivered to countries
within the European Union. For EU customers outside of the UK, the VAT percentage charged varies by country.
For customers with an address within the EU, VAT charges for your order will be shown on the last page
of your order, in the e-mail confirmation of your order and on your invoice.
The full list of rates is as follows:
|Czech Republic ||9% ||19%|
|France & Monaco||5.5% ||19.6%|
|Great Britain and Northern Ireland||0%||17.5%|
I want to claim refund - what do I do?
Please contact us and let us know what the reason for the refund request is.
As much of our material is delivered electronically on order, refunds are dealt with by discretion of
the management. You are advised where possible to evaluate software using our free downloads to ensure
it is compatible with your system prior to purchase.
How long will items stay in my shopping basket? If I leave the site and return, will my items be saved in my basket?
If you have signed up for an account then items will remain in your basket even if you leave the site.
If you do not yet have an account then any basket items will be removed after a short interval (about 1 hour).
How do I remove an item from my shopping basket?
Go to the View Basket screen by clicking on "My Basket" in the top right hand corner of
any page on the site. You will be able to view all items in your shopping basket.
To change the quantities of any item use the +/- buttons by it and update the basket
by clicking on the "Update basket" button to right of the basket listing.
To clear your basket completely, click on the "Empty Basket" button.