mystrategy^® Support

If you need additional help please contact us.

• How do I download and install the mystrategy^tm software?
• If you ordered through our shop your download links are provided on confirmation of order and by email. When logged into the site you can find them again by going to "My Library" - links for all items requested from the site are listed there.
  
  Download the software to a temporary location and then run the setup. This will install the program file and sample models to c:\Program Files\mystrategy. A shortcut to the software will be at Start | Programs | mystrategy.
  
  Download the User guide (mystrategy_guide.zip) and the worked example (mystrategy_brand_example) to c:\Program Files\mystrategy or location of your choice. These items are both zipped PDFs.
• Where is "My Library"?
• You need to be logged in to access your library.
  
  When logged in it appears in the administrative links to the top right of the page
• How do I register mystrategy?
• Unlock codes are based on a registration ID from your installation.
  
  After ordering a copy of the software (from the licences available) download and install the software. If you need to download it, links for items you have ordered are in "My Library".
  
  After installation, open the software [from Start | programs | MyStrategy ] and select the " Purchase/Register" button on the opening screen
  
  Copy the 14-character registration code provided on the next screen. If you need help finding the code look at this short video clip
  
  On the site select "My Account", and locate the item you need to register. Copy the 14-character registration ID into the box and add your own reference if you wish. Click Submit. You should receive your code within an hour of application.
• How do I get a replacement unlock code for mystrategy?
• Replacement codes will be needed when you install the software on a new machine and may be required when you do a system upgrade on the same machine.
  
  Replacement codes can be requested from the "My Account" page - look for my licences and select which code you need to replace and follow the instructions. You will need to use the registration ID from your new installation so make sure you have installed to the new (or upgraded) PC first.
  
  We operate "fair use" rules on replacement - mostly you will not be asked for more information but if you request what seems to be an unreasonable number of codes in a short period we reserve the right to suspend further codes being issued.
• I have applied for but not received my unlock code
• If you do not receive an email with your code within 15 minutes of application there are two possible reasons.
  • Our emails are not getting through to you. Pease check on the My Account page under registrations (show my registrations). If a code has been created it will be displayed there.
  • Our registration server has been unable to process your code. Please contact us for assistance

If you need additional help please contact us.

• Please tell me about the free academic licence
• For University network installation only: We make a 3 year licence for mystrategy available for a small admin charge - £20.00. This is supplied electronically - we provide a copy of an installation CD pre licensed to your university. This will need to be copied to CD and installed by your IT department. You can download an order form here.
• Can my students have the software on their own laptops?
• Yes but there is a charge for short term student licences. Students can either purchase direct from our website or the University can purchase a block of licences on their behalf.